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OUR APPROACH
- Promoting energy efficiency in our properties
- Improving water efficiency
On 3 March 2017, the mall was
affected momentarily by a state-
wide power spike. Power was restored
almost immediately and the mall was
able to reset and regain its power
services very quickly, causing minimal
disruption to the mall operations.
Personal Data Security
The Manager and Property Manager
in Singapore place utmost importance
on the security of personal data
in compliance with the Singapore
Personal Data Protection Act 2012
(PDPA). The Manager has a personal
data protection policy in place which
sets out the approach for both the
Manager and the Property Manager
in Singapore in achieving compliance
with the PDPA, and lists clear
guidelines governing the collection,
use, protection and disclosure of
individuals’ personal data.
Tenant Satisfaction
Satisfied customers are quintessential
elements to our success, and
it is imperative that through
communication and customer
satisfaction, we build long-lasting
relationships with them. On a yearly
basis, the Property Manager in
Singapore gathers annual feedback
from tenants at SGREIT’s Singapore
Retail and Office Properties in terms
of property management services
offered and general building security
& maintenance. In the tenant survey
that was conducted in FY 2016/17
at our Singapore properties, the
majority of the response was in the
“Satisfied” range.
Unitholder Communications
The Manager is committed to equitable,
timely and effective communications
through various channels such as
SGX announcements, press releases,
briefing sessions, investor presentations
and conferences, annual reports,
corporate video, corporate website
and emails to disseminate information
on its financial and operational
performance, business plans and
latest developments. Investor relations
materials are vetted by the Manager
for accuracy, consistency, and
compliance with policies.
SGREIT believes in managing our
business better to create long-
term value for our stakeholders.
Environmental protection not only
makes business sense but it is also
the Manager’s responsibility as a
responsible corporate citizen. We
complement our sustainability efforts
by embracing practices that are more
environmentally friendly, improving
efficiency of energy, water and waste
management in our properties,
raising awareness on climate
change among our employees and
by encouraging customers to make
sustainable choices.
CERTIFICATION
DESCRIPTION OF AWARDS/
CERTIFICATIONS/ RATINGS/
LABELLING SCHEMES
PROPERTY
YEAR OF
AWARD
PUB Water
Efficient Building
(Basic)
Adopt water efficient flow rates
and flush volume through the
use of water efficient fittings
Wisma Atria,
Singapore
2015
BCA Green
Mark - Platinum
Evaluates energy efficiency,
water efficiency, environment
protection, indoor environment
quality and other green
features of the building
Ngee Ann City,
Singapore
2015
NABERS Energy
Base Building –
4.5 star rating
Evaluates performance,
measures impact of actions
taken, addresses issues
and makes improvements
on the energy performance
of a building
Myer Centre
Adelaide –
Terrace Towers
2017
SUSTAINABLE CERTIFICATIONOFOUR PROPERTIES
ENVIRONMENT CONSERVATION
SGREIT strives to improve its
efficiency on resources by reducing
its energy and water consumption,
and waste, while key indicators are
monitored regularly at our properties
in Singapore, Australia and Malaysia.
In 2015, Wisma Atria Property
received the PUB Water Efficient
Building (Basic) certification.
Ngee Ann City is a leading energy
efficient building in Singapore
and has achieved the Building &
Construction Authority (BCA) Green
Mark Platinum standard for three
consecutive years.
ENERGY EFFICIENCY
The Paris Agreement has been
ratified by 151 countries out of 197
countries to date. In 2016, Singapore
ratified its commitment to the Paris
Agreement, formalising its pledge
to reduce its emission intensity by
36% from 2005 levels by 2030, and
to stabilise emissions with the aim
of peaking around 2030. Singapore
also outlined in its Climate Action Plan
released in July 2016 that improving
energy efficiency across all sectors,
will continue to be Singapore’s key
strategy to reduce greenhouse gas
emissions. In support of this cause,
SGREIT is committed to a long-term
target to achieve a 15% reduction
in energy consumption over a
10-year period from FY 2016/17 for
the Singapore Properties.
The primary source of energy at
SGREIT properties is electrical energy.
In FY 2016/17, the electrical energy
consumption registered a reduction
(figure 4), largely contributed by the
energy saving initiatives undertaken.
SUSTAINABILITY
REPORT
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