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SUSTAINABILITY
REPORT
STAKEHOLDER ENGAGEMENT
Our stakeholders are important to us. Engagement with our stakeholders is an integral aspect of our business and long-term
sustainability goals. We engage our stakeholders regularly through various communication platforms seeking to address their
issues and concerns while we strive to build lasting relationships.
STAKEHOLDER
GROUPS
PURPOSE
& GOAL
MODES OF
ENGAGEMENT
KEY CONCERNS RAISED
BY STAKEHOLDER GROUP
Tenants
• Provide a comfortable
and safe environment and
quality tenant mix
• Collaborative efforts with
tenants to drive business
at the mall
• Joint promotional and strategic
partnerships
• Tenant satisfaction survey
• Create a conducive mall
environment
• Differentiated tenant mix
• Stable shopper traffic
Investors
• Provision of accurate
information to the investing
public through timely
communication
• Dedicated Investor Relations section
on the company’s website
• SGXNET announcements
• Annual General Meeting
• Annual report
• Results briefings to analysts,
investors and media
• Meetings with investors, roadshows
and conferences
• Mall tours upon requests
• Corporate video
• Access to high quality real
estate investment
• Business performance and
strategy
• Sustainable delivery of returns
Shoppers
• Identifying shoppers’
needs and improving their
shopping experience at
the mall
• Marketing and promotional
programmes and events
• Online and mobile platforms
• Social media
• Create a conducive mall
environment
• Differentiated tenant mix
• Stable shopper traffic
Employees
• Inclusive environment with
enhanced wellbeing and
productivity, with potential
and opportunities to
develop skills
• Weekly department meetings
• Annual performance appraisals
• Recreational and team building
activities
• Training courses
• Employment incentives
• Communicating business
strategy and developments
• Reward and recognition
• Training and career
development
• Employee wellness activities
Partners
(Government,
Regulators,
Suppliers)
• Compliance with
government policies,
rules and regulations
• Fair and reasonable
treatment
• Regular meetings, feedback
and correspondences
• Sharing of best practices
• Compliance with rules and
regulations
Community
• Contribute to the
communities we operate in
• Corporate social responsibility
programme
• Environment
• Employee philanthropy
SUSTAINABILITY AT STARHILL GLOBAL REIT
OUR APPROACH TO SUSTAINABILITY
Our sustainability programme is
aligned with the strategic sustainability
directives of SGREIT’s sponsor, YTL. Led
by the CEO of YTL Starhill Global REIT
Management Limited, the Manager
of SGREIT, Mr Ho Sing, the SGREIT
Group Sustainability Committee (GSC)
which comprises key representatives
from the Manager and the
Property Manager in Singapore,
was established to facilitate the
embedding of sustainable practices
within the organisation. We are
dedicated to our Group’s core values
of integrity, client commitment,
strive for profitability, fulfilment for our
people, teamwork and maintaining the
highest standards. We remain focused
on our sustainability framework as
indicated below which is derived from
the materiality issues selected following
the assessment made by the GSC (refer
to figure 3):
EMBRACING THE
MARKETPLACE
• Corporate Governance
• Anti-Corruption and
Whistle-Blowing
• Risk Management
• Health and Safety
• Personal Data Security
• Tenant Satisfaction
• Unitholder Communications
ENVIRONMENT
CONSERVATION
• Sustainable Certification
of our Properties
• Energy Efficiency
• Water Conservation
• Waste Management
EMPOWERING
OUR PEOPLE
• Well-balanced
Workplace –
Health & Safety
• Fair Employment
• Employee Well-Being
and Engagement
• Talent Management
ENRICHING
COMMUNITIES
• Local Communities
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STARHILL GLOBAL REIT ANNUAL REPORT FY 2016/17